Customer Service and Business Practice

Terrible customer service. I have been battling for 5 months to get a line moved to my name. Each month they suspend service and I must call in to check and explain all over again. Every time it's "just pay the outstanding in order to bring the account up to date and then we'll move it to your name" and of course it's never done! I have had enough now. It can just stay in the previous person's name. However I forsee that if I go to another service provider they are going to hinder the process by not 'releasing' the fibre line to new service provider...