Customer Service? Afrihost need to learn what this is.

<p>In the last 8 months or so, my internet has been down about 5 or 6 times and every time it is down, Afrihost take about a week just to escalate the fault to Telkom, and it takes about 2 weeks for the fault to be fixed, during which time, we are without internet access and yet are still paying for the service. And when we speak to Afrihost about this, we are told that it is not their problem, it is a Telkom issue. They are supposed to be our Service Provider, but they do not provide any service.</p>