Customer Service

<p>I signed up for 'free installation' of Vuma FTTH on the Afrihost website. It quickly became apparent that Vumatel would never provide fibre as Metrofibre had already installed the network in my area. It took six weeks of convincing and Afrihost agreed to transfer my 'free installation' offer to Metrofibre. </p> <p> </p> <p>Once installed and activated I was billed for activation. After receiving an email to say that the money would be refunded I received a further email from Lizelle M to say that they had made a mistake and that I couldn't get the free installation.<br /><br />So, I cancel the service on 19/7 using Clientzone and it informs me that the service will run to the end of the month. Now MFN won't activate my new subscription because there is a 30 day cancellation hold which only expires on 25/8.</p> <p> </p> <p>Do you think that Afrihost care? You're right, they don't.</p>