Customer Retention Experience

Dear Afrihost Team,

I would like to raise a formal complaint regarding my recent experience with your customer retention process.

On 26/08/2025, I requested a call back regarding pricing, and I was contacted by Dakani. We had a 16-minute conversation, during which she confirmed that your company could not match or offer any competitive pricing.

As a long-standing client, I find it disappointing that pricing is prioritized over customer loyalty. In my experience, when a company is willing to lose a loyal customer rather than make a fair effort to retain them, it demonstrates that the focus is solely on money rather than long-term relationships.

This experience has left me feeling undervalued as a customer, and I believe it reflects poorly on your customer retention strategy.

Sincerely, Jean-Pierre