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Hi

I app**** for a cellc lte package from afrihost at the start of last month, firstly during my application process there was no indication that i fall on the boarder of the coverage area no warning that i would have problems no phone call from a consultant to say anything like this.

So i take the package and end up having the most horrible experience never worse than even adsl so i cancel the product as at the end of July.

i get an email to say that i will be charged R999 cancellation fee because i cancelled before 6 months now how can you charge me for something that never worked as advertised knowing full well i fell outside of the coverage area.

i logged a support ticket LZG-***9 was told by the consultant that i could pay off the R999 which i had every plan to do only to find out yesterday that you have already sent a debit order to the bank there is no money in my account for this as i was told i can pay it off.

i dont think i should be paying for anything as an isp its your responsibility to direct me in taking out the best option for my area you give no warnings on your site when you fall outside of the coverage area so how is someone with limited knowledge of this supposed to know.

When i signed up on web africa there site told me right away that i will have problems with cellc i should take something else if i had seen that on your site i would never have taken the product now i have to pay for it.