Contract Cancellation Date and New Installation

I currently have a package with Afrihost via Frogfoot for a 20mbps Fibre uncapped. I am moving places effective end of Feb 2020. As such I logged a call online on Afrihostand followed up via their Whatsapp line. I was advised that the the system has created an effective cancellation date foe my cancellation to be 1 April 2020. I asked why the 1st April cause I requested for end of February and I want the new installation to be done on 1 March at my new house and luckily the infrastructure is already in place, they just need to install the box. I was told that they are looking into the issue, which makes no sense cause I want my internet to be up and running come 1 March 2020? Also, I made it clear that I do not wish to be billed on the current account anymore as it should be closed by end of February! Please organise Frogfoot to complete the installation asap and cancel that contract at the end of February!