Continuous non existing and *********** service from Afrihost

Hi, I am getting tiered of not being able to hold of Afrihost. The Data Speed I am paying for is less than 1/3 of what I’m support to be getting. My Media constantly buffers. I’m on the “UP TO 8MB/s” package. I’m not even getting UP to 4MB/s. It’s constantly in the region of 2MB/s.

I have one multiple occasions tried to get hold of you to resolve this. This sub-standard speed was not like this a couple of months ago. This has been going on for 2 months at least.

Furthermore this Call me back is a load of ****. I requested a ticket today again, a notification sms was sent to my phone that I will receive a call between 18:45 and 19:15. I waited until 19:30 to leave for an appointment. By 19:45, still no call was received.

By 20:28 I received a message that Afrihost tried to call me, one hour and approx. 15 min late. They will try again in an hour. The thing is there is no missed call logged on my phone at all. Maybe my number is wrong. But you’ve sent a sms notification. ***!

It is now 21:30, an hour later. No call has been received.

You are not providing the service I’m am paying for and then furthermore, your don’t have any support to resolve this issue. Your next excuse will probably be to blame Telkom?

Come on guys, please sort out.