Continued Non-Delivery of Service and Unresolved Tickets

For over a year, I have paid R1,000 monthly for a line that barely reaches 1 to 5 Mbps. I speak to support nearly every day with no result; tickets are escalated only to be abandoned. Charging full price for a service that consistently fails to meet minimum contract terms is a breach of basic consumer rights under the CPA. I require immediate senior intervention to resolve the technical fault and process a billing credit for the period of underperformance.