CM
Craig M
1 reviews | Active since Nov 2009
26 Oct 2015, 07:40
continually failing to provide line support
Hi,<br> <br> I have transferred my line to afrihost in the hope that I would get better service.<br> Each time a call is logged to have the line noise fixed, they just close the call and ignore the result.<br> <br> My line was syncing at 10MB, and now I get a sloppy 8MB that constantly drops.<br> <br> I don't know what more to do.<br> They just close the call, and send a rote email saying if I want more help after the line is reset, have fun with that!<br> <br> VXK-***6<br> <br> It's horrific, they used to be the best, now they just like every other corporate bureaucracy with all the triimmings.
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Afrihost.com's replyOfficial
26 Oct 2015, 13:32Hello jimmy,
We're really sorry about the poor quality you've been experiencing on your DSL line.
As per our phone conversation, we've moved your line back to a more stable 8Mbps profile. We're also bundling your line and data so you can save some money and receive a stable connection. Thank you for taking the time to talk to us on the phone.
If you have any further questions please do not hesitate to contact us at: ***
Regards
The Afrihost Team
We're really sorry about the poor quality you've been experiencing on your DSL line.
As per our phone conversation, we've moved your line back to a more stable 8Mbps profile. We're also bundling your line and data so you can save some money and receive a stable connection. Thank you for taking the time to talk to us on the phone.
If you have any further questions please do not hesitate to contact us at: ***
Regards
The Afrihost Team
Afrihost.com's reply26 Oct 2015, 13:32
Official
Hello jimmy,
We're really sorry about the poor quality you've been experiencing on your DSL line.
As per our phone conversation, we've moved your line back to a more stable 8Mbps profile. We're also bundling your line and data so you can save some money and receive a stable connection. Thank you for taking the time to talk to us on the phone.
If you have any further questions please do not hesitate to contact us at: ***
Regards
The Afrihost Team
We're really sorry about the poor quality you've been experiencing on your DSL line.
As per our phone conversation, we've moved your line back to a more stable 8Mbps profile. We're also bundling your line and data so you can save some money and receive a stable connection. Thank you for taking the time to talk to us on the phone.
If you have any further questions please do not hesitate to contact us at: ***
Regards
The Afrihost Team