Constant intermitting fault on line nearly a month now

We have been experiencing intermitting fault on our line since 21 Feb 2026 when we first logged the complaint via the WhatsApp chat. We received a Vumatel ticket that same day and the and the next day it was closed but problem not solved. So we logged a complaint again with no ticket opened. We have now logged a total of 6 complaints since 21 Feb 2026 and instead of assisting us the problem is becoming more severe where we struggle to connect almost every 10-15min for up to 30minutes with no connection. This is absolutely unacceptable and we are now ready to cancel our plan and move to a new service provider that will actually assist us in this regard. And the sad part is we have been with Afrihost for yrs and never had this issue. So sad that service delivery is this bad.