Consistent Fibre Issues with No Reimbur*****t – Unacceptable Service

I have been experiencing constant and frustrating fibre connectivity issues caused by Vumatel and Afrihost over the past several months. The service disruptions, outages, and downtime have been frequent, and every time it's a result of issues from the fibre provider, yet I have never been reimbursed or compensated for the downtime.

As a customer, I expect reliable service, especially given that I rely on a stable fibre connection to work from home. Unfortunately, this has not been the case. Each month brings the same problems, with no communication or accountability from either Vumatel or Afrihost. It's unacceptable that despite paying for the service, I'm continually left without internet, which negatively impacts my ability to work.

On top of that, there has been no proactive effort from either company to address these issues or offer compensation for the service interruptions. I’ve also raised my concerns with ICASA in hopes of getting some resolution.

This level of service is simply not good enough, and I hope Vumatel and Afrihost will take this complaint seriously and provide compensation for the repeated downtime, along with a permanent fix for these ongoing issues.

For the very least, back up connectivity needs to be provided by the the Network Providers/ISP's.