Connectivity issues with new fiber installation

<p>Hi, I'm getting to the point where I'm struggling to be professional in my conduct when talking to the customer care staff. I app**** for a fiber line through Vumatel since the end of March. I activated my package with Afrihost and the modem was delivered on the 7th of April. I has super slow connection for about 3 days and then the service was suspended because the debit order did not go through. This is my fault because I did not budget for the initial connection fee. Because the service was suspended, it was "shelved" at Vumatel. Since the 25th of April, I have been trying to get my service activated again, which means Afrihost must send a re-activation to Vumatel. The call centre apologizes for the inconvenience with the promise that my service will be reset which will activate it. But until today after approxamitely 6 calls to both Vumatel and Afrihost call centres, my service is still "shelved" I also see that my previous support tickets regarding my connectivity issues have disappeared from my dashboard at Afrihost. Which means I have no records. This is besides the fact that the call centre employees make you feel like a complete idiot for not understanding the lingo and terminoligy. My field of expertise is accident investigations and risk assessments, not IT. Can someone please assist.</p>