Connectivity issues with failure to resolve

I haven't had connectivity since Monday 15/1/2024, I logged a ticket and my issue still isn't resolved. Afrihost is our ISP and our lines are with Clearaccess. After discussion my issue with clearaccess, our block and unit number is active with clearaccess and the issue lies with Afrihost. With no resolution and playing tennis going back and forth, I decided to cancel my Afrihost contract with the intention to use clear access directly. Now they are telling me I can't cancel with immediate affect due to my contract, however as an INTERNET SERVICE PROVIDER they can't provide internet or connectivity, so they are in breach of contract. Speaking to the whatsapp agents bring less than 0% joy or resolution. I work from home, this now causes me to make alternative arrangements for connectivity. After numerous issues raised my connectivity isn't sorted. Either do your job and sort out my connectivity, or cancel my plan immediately so I can go to someone that can do their job