CONNECTIVITY fAULT

IT MAY CONCERN I hope am the only disappointed and let down customer of Afrihost. It has been up to bout 15 days that my problem persists and that not nobody was able to help me completely. Background: we have limited connectivity on our uncapped fibre line of course which does not come free. Was I a free service I would understand. What happened for the last few days: when I switch on my computer or any cell phone in our home it automatically takes one to the Afrihost logon page. I will attach the various screen shot. This I have been doing unlimited times a day. There are times when the connection just drops you in the middle of something. I have used the Afrihost app to communicate. Eventually I asked for a supervisor. Some of the agents reset the router. Until we get to the part where is said SUCCESS! Boy do we both rejoice. This happen umpteen time even with supervisor who was just as elated as me. It was not to last. When I log another request, the agent just starts at the same point. Once it connects, we rejoice to a sort lived elation.

However, I take my had off to one agent, hope I get his name correct..Xhanti. This guy has a passion for his work. He was the only one who did what no other of the agents did. He was online me with until 21.30. He even phone again at 22.00 before his shift ended. The next morning there was an email stating that he checked the line and apologized to see that it was done again. Was that not something…. That extra mile. One thing he lacked was taking I further to management and explain what he did. Well I think he did but I am not aware of what type of manager he had….with passion like hie or a salary collector. He receives the highest honour I can give him. Maybe he knows that management would not listen to him. I am not sure how Afrihost function.s Why did management not phone me do the checks and let us come to a conclusion. We done Xhanti…. Afrihost would be far the poorer without you than what they are now.

Vumatel who is responsibly also took days to make an appearance. They phone and because the called was missed they took two more days. Checked and behold success and a few attempts and off they go. Yes they phone Afrihost. When I returned from the gate….. low and behold after the masters touch the line it was back to normal. Their visit all in vain. You know there is no way to get in touch with Vumatel……me who foots the bill. On the browser one my phone I have 70 pages I visited of which 60 possible could be the email sent to Afrihost when we logged one

On the whatsapp . I will not go back to when it started, In fact the router was not 100% since day one, They proud themselves that we are dealing with humans…great I love it. Their messages are with such tenderness and concern. But the never read what happened the previous few minutes unless they can see it. Amongst the name of Whatsapp helpers are : Larry S Pinky L Gabisile N Hlanyisani M Xhanti Hopewell M Edith T Sizwe N Naledi M Andile Robert….. sorry if I left any one out. I really appreciate you help

I have no record of all the call backs on the app.. I must admit that the call backs work well, Must give them their due. Maybe it was one me with problem so response time quick.

Record of the emails send automatically to get connected. I wish I had patience to or literate enough to copy and paste them… at least 30 on this computer.

There are three of us who work from home and depend on connectivity. Each one has a list of automate emails. I filled in detail o first and just get sick and tired.

We had much down time. My request is that a replacement router be sent and collect this one and tested. I also feel I cannot pay for connectivity which is not there. I sent admin a request to call back but first time nothing came. Maybe they phone tomorrow.

I trust that I go my problem across so that Afrihost would understand frustration and down time means loss of income, but no it is again buying bundles of data because life goes on. I cannot continue this way. I don’t think I am the only one with the problem if it is before your blame my computer…. Three computer, two tablets and 6 cell phones have same problem. Up to today the Apple phone will not connect.