Connection became inactive before it should have after cancellation request

I put through a cancellation request on 24 January. Because it was after the 15th of the month, as per your cancellation policy, my connection is supposed to remain active until 29 February.

Instead, connection is not already inactive and it's only 1 February. This should not have happened and I was also assured by the accounts department that my account would remain active until end of February.

I confirmed in the clientzone app that my connection should've remained active! I put through my cancellation request end of January to avoid being charged for the month of March as per your cancellation policy (explained above).

This is extremely poor service and mismanagement of a customer's account and completely goes against what you state in your policy. I will never ever do business with you again as an ISP. Whoever asks me will receive the same response that you are an ISP to be avoided at all costs.

I now have to sit without internet while I wait for my new connection to be installed because of your incompetence!