CONFUSING ADVISE FROM AFRIHOST

I wanted to activate VOIP with afrihost and use my telkom number I wias told to cancel the contract with Telkom and then Afrihost would be able to port the number Afewdays after cancelling with Telkom i get an email statring trhat the number cannot be ported as i had cancelled the number After many emails and chats on Whats App I was told by the chat on Whats App that i must cancell the telkom line first and as soon as it is cancelled Afrihost will port the number The person who has been sending emails insisting that i need to uncancel the cancelation name PrashantTicket ID: BQS-***9 told me he is correct and the Whats App advise is incorrect So i have cancelled the cancellation What a complete and utter waste of my time!!!!