Conectivity outage

After numerous calls to your call centre regarding an outage since the 1April 2026 Afrihost are unable to provide any feedback beside "we have escalated the matter " or "techinicians are on site" or "Openserve are working on it"

I have tried on numerous occasions to get my call escalated to a manager to gain more clarity on the matter however I am told they are in meetings constantly.

Further to this your service provider, Openserve who provide the same infrastructure to other ISP's in our our area (Mweb) seem to have no issues with infrustructure problems to those ISP's.

Afrihost seem incapable of resolving the current outage after 9 days of no service which has been paid for in advance.