Completely useless bunch of no-customer service people

Completely useless, non-existent help. We have had so many issues with our fiber but the worst thing is the process to log a call.

They immediately assume you are a complete idiot, don’t read the message you send (with the pictures and info you know they are going to ask for) and then insist it is all your fault and there are no issues on their side.

Our neighbourhood has had no fiber now for more than 12 hours. We hve logged no less than 3 separate tickets. Eventually we got to speak to a human. Insisted they can’t escalate because there is no problem showing. We Jumped through all their stupid hoops to prove there is no issue here but they still insist there is no outrage.

There needs to be a way for see if there are, in fact, outrage - their website still says no issues - and there ought to be a way for them to be able to actually log a call, get feedback, and tell you what the issue is, and the expected turn around time.

We hve had enough and will be moving away as soon as we can find a suitable alternative. Unfortunately, they know this is the best option so they don’t care. They take your money and then treat you like an inconvenient mushroom. VERY POOR SERVICE.