Completely inefficient and unprofessional service from Afrihost

What absolutely poor and embarrassing service from Afrihost. I work mostly from home and rely on perfect Wi-Fi connectivity. Recently, there has been limited to no connectivity from my Afrihost account. It comes on, then one minute - gone!!! Resulting in me logging in and off work /'client calls - which makes me seem inefficient and unprofessional.

I have contacted Afrihost via WhatsApp four times now - within a span of ONE WEEK. They have subjected me to run so many tests, reboot, switching router on-and-off, running tests via cmd, connecting my laptop to the LAN cable and again running more tests!!

I did this four times this week!!!!!

I make monthly payments for Afrihost to be efficient and provide high-quality service - NOT FOR ME TO RUN TESTS AND FIND THE PROBLEM.

When my laptop is connected to the LAN cable, the speed is fine. Once on Wi-Fi, connectivity drops to, 13.9 download Mbps and 7.87 upload Mbps. I pay for download and upload of 50, and above.

The most response I received from Nyiketa B was:

"My apologies, you did run the test through the LAN cable connection, of it is fine, and it shows that there are no issues with the fibre line, but for wireless, I cannot on what might be causing that at all."

SO FOR A WI-FI SERVICE PROVIDER - THE ABOVE RESPONSE IS ACCEPTABLE TO YOU??

I am definitely cancelling Afrihost and moving to another service provider.

Poor, poor service!!