Completely disappointed as a new client with no support

Cancelled my services with my previous service provider in December round the 10th. Obviously account paid up. Then through the Afrihost portal I placed my order, what's shown on their Web page for a 30meg line there was one option available. Chose that and added in my details. No specification supp**** as to different fibre lines specifications etc. I did a test via there portal with my exact address and the option they presented I chose. Now being the 6th of January no service no Internet. I've been requesting assistance since the 2nd. Debit has not yet run and router not yet delivered. I'm without Internet whilst I teach from home. I'm beyond frustrated. Everyday there is a new story stating no openserve in my area, but as stated on the test run it stated my provider as metro fibre which I had to inform them of. This has by far been the worst customer service and when I express my frustrations and that I cannot work I get I humbly apologise and then nothing. Gosh I really can't understand how customer care has gone so down hill when there are desperate people out there that would really be great at this job versus what we are dealing with. Afrihost and webafrica have been completely and utterly draining to say the least! Completely disappointed