Complete service failure

I have been an Afrihost customer for the past 3 years with no issues , until i recently moved house and needed to migrate my line. Understandably it is lockdown and they are working on a smaller staff compliment . However it does not excuse the poor service i have received over the past 3 days and i am STILL not connected. I hung on the line for over 60 minutes for the technical department on Monday only to be told there was an error with order and that it would be resubmitted. I tried calling yesterday to see if they can urgently connect me and well guess what i had to hold for 40 minutes to high volumes of calls. I requested a call back on the website and to no surprise i have still not been contacted. I am now at the point where i want to rather cancel my migration and move over to another service provider who actually wants my business.