Complaints on no customer service orientation at all

Afrihost support services is really really very poor. They have several channels to access support but they are all ineffective. 1. Call reception and your call can just drop from their IVR 2. Try Watsapp (instant access to help says the website) and they wont get back to you while you online. Then if you lucky enough and they do respond to you if you are not there waiting for them then they will just move on and you back into the cycle of just waiting. Of course all the messages you may have sent on watsapp trying to give some insight on help required is ignored. 3. Try the "request call back" feature and they will promptly send you an sms to say they will call you back between to relatively soon times ... and of course you will just be left waiting ... and you will try to be available in that period by not making calls you can make to get your business done ... but that sacrifice will be your waste. 4. If you try after hours thru their website then it will tell you their working hours and offer you no options. So you could not even schedule a call back in the next day working hours. 5. And the biggest surprise of all of course is if you do get thru to reception and ask to speak to customer services manager, they will tell you they dont have one. Obviously their view is customer services does not require a dept / manager.

What a pathetic company!