COMPLAINT | OPENSERVE AND AFRIHOST

Let me tell you about Afrihost & Openserve! My sister moved into a new house about over a month ago. She was looking into which fibre provider she should go through. My boyfriend and I have always gone through Afrihost and so I HIGHLY recommended going through them! She was undecided between MWEB and Afrihost but decided on the latter due to my recommendation. When she had moved in, Openserve has failed to come through to connect her up as they planned. This went on back and forth for over 2weeks and she had had to buy data the entire time in order to stay connected. After a lot of patience and back and forth with Afrihost, Afrihost had told my sister that it wasn't their fault, but Openserves fault. My sister then had to get in touch with Openserve about why the fibre hadn't been connected. Openserve had told her that apparently the order number given was incorrect. This is now over 3weeks!! My sister had to now phone Afrihost back and forth and Afrihost said that the order number given was from Openserve and Openserve said that that is not the correct number and they didn't gave that number!!! Now let me tell you... WHY should a CUSTOMER who PAYS for a service be the one spending FIVE HOURS a day fighting a battle that AFRIHOST AND OPENSERVE should be fighting between themselves ??? Instead the CUSTOMER has to take time out of THEIR DAY to try and mediate a CHILDISH BLAMING ACT between two established services providers??? Fast forward a week later and after endless complaints and phone calls between my sister, my mother and Afrihost and Openserve they realise that the modem was taken by the previous tenants. The previous tenants returned the Openserve modem but now Openserve says they have allocated the line to someone else???? TWO MORE WEEKS go by about the childish blaming act between Afrihost and Openserve and Openserve had PROMISED they would assist but still no fibre and still no assistance ??? NOW what I want to know is.... why is this a customer problem? How absolutely disgraceful and embarrassing to make your CUSTOMER fight a battle for you?? Why wasn't an interim service offered to her? Why has she still have no fibre after nearly two months ?? WHY WAS THE ERROR NOT CORRECTED FROM SERVICE PROVIDER SIDE? Last time I will EVER recommend AFRIHOST OR OPENSERVE to anyone!! Absolutely ZERO customer service.