COMPLAINT ABOUT MANAGEMENT

I logged a complaint via email on 29th September, no contact from Afrihost. 2nd email, no response. So I contacted them via social media (FB Messager) on 1st October, requesting that a Manager call me. I still haven't voiced my complaint, and the following Managers couldn't care less: Vinay, Mark and Warren. Anita from their social media **** to me, saying that Vinay has tried to call me. I spoke to him briefly, he says he hadn't called me. We agreed that he would call me at 2.30pm, a week ago. I haven't heard from him. I was told his Manager Mark will call, still nothing. Anita (yes, the one that **** to me) messaged me this Warren called me at 09.50am yesterday (8th October). I requested that he read all the messages on social media so that I wouldn't have to repeat myself. He said he would call me about an hour later. It's been more than 24 hours, he hasn't called. Anita (yes, the one that **** to me) messaged me this morning, saying she's glad my issues have been resolved. Shows you how disconnected everyone at Afrihost is! My issue has not been resolved- no one has taken the time to listen to me! And they expect me to incur more costs by calling in, because 3 of their Managers- yes THREE- couldn't be bothered to respond to me (I dont have a land line, so their toll free line means nothing to me). I again requested for Warren or Mark to call me. Its been hours, nothing!