Communication bad and proverders worse

Good day Im really at a loss of what has to be done.. I have waited for fibre for a long while. and now that its only a connection away i get left in the dark... Then only TODAY after ranting on emails. i get :

"Hi Francois,

SADV has now been bought by Vumatel, as of the 1st of June, Vumatel is now responsible for the SADV infrastructure.

As specified in the previous responses, we have still not received an update from the providers. We will update you with the details at the earliest.

Kind Regards

Elza B - Afrihost Support Ticket Details Ticket ID: TME-***7 Department: Fibre Support Priority: High "

Now this has been an up and down story for a while and im at a loss what to do. This being that connectivity is costing me a lot at the moment and you and your providers simply dont care whats happening.