Coming or going? Make up your mind Afrihost!

Signed up for Fibre with Afrihost on 11/Nov.

On 13/Nov asked Afrihost for an ETA on the order (on WhatsApp). I provided all my details and Afrihost responded with 2 weeks - spoke to Sinah. I asked Sinah to confirm but there was no response!

A new chat agent picked up and started a new conversation I provided all my details and spoke to Alex M. Alex confirmed that 2 weeks was the longest prescribed period.

Based on this feedback, I went ahead and cancelled my current service provider.

21/Nov - Contact Afrihost as my router had arrived. Spoke to Elvirna F. She said that she will escalate the request (***).

26/Nov - Contacted Afrihost, spoke to Trust M. Was sent a screenshot saying installation time is 10 weeks! I pointed out that when I signed up and in my discussion with 3 previous agents, everyone indicated 2 weeks. Trust when on to argue that it was always 10 weeks according to the Afrihost website. I then pointed out to Trust that on signing up I had a confirmation email stating 3 weeks.

After further arguing I asked Trust M. for a link to review his service, nothing was sent to me.

In summary, if Afrihost had stated a 10 week lead time when I signed-up, I would not have signed up. I also would not have cancelled by existing provider. More worrying, why did 3 previous agents say 2 weeks, an Afrihost email says 3 weeks and the latest champion agent says 10 weeks??