Clueless Service. :-(

FIber went down in my area. Logged a a call with Afrihost FF#534937. this was Tuesday 10 Aril. it's now 16 April and they still dont know what is going on with the Fiber. Their USELESS fiber provider Frogfoot Fiber is suppose to be on the ball and fix the problem. OMG, not even frogfoot knows in almost a week what the problem is. Have they even been out to check what the problem is. I phone again now and not even the frogfoot maintenance team has a clue. Seriously!!. It is not the clients responsibility to phone the ISP to get status updates 3 times a day for a week. This is not support. And find another fiber provider that actually takes service seriously. They suck ass. I have wasted 200 minutes airtime on support where Afrihost is supposed to follow up and let me know. Even a whatsapp is communication. at least then i know what the hell is going on. Start acting like a SERVICE provider and provide some SERVICE.!!!!!!!!

I want a credit for the downtime on my next invoice. I refuse to pay for something that has not been available.