Close to non-existant feedback and service

I've recently switched over from Vodacom to Afrihost mobile. However, the process has been painful to say the least. I'm not even yet able to confirm whether I can insert my new sim card to start using Afrihost's services.

I've followed the steps, and it's now 3 days since requesting a port, and nothing further has happened. When contacting the live chat yesterday, on Afrihost, I indicated my problem, and was just told I should not insert my new sim, nothing of help there. I've logged a ticket as well, but I'm really shocked with the slow processing speed of this. I've not even received any response on this. I'm used to Afrihost being pretty fast with tickets, and when I logged a previous ticket on Afrihost mobile as well, it took a week(!!!), to just get a response on the ticket.

I need to know what is going on with my port, and when it will be done, as of now, I've been paying for a service that is non-existent and not really working, so it really is frustrating.