CB
Cyril B
1 reviews | Active since Sept 2015
07 Sept 2015, 16:05
Clientzone (be carefull)
Be careful of the options in Clientzone! I have a tenant in an apartment that I am renting out and successfully converted him to Afrihost because they are a very good service provider. I had two accounts with them. When my tenant left I phoned Afrihost to cancel the line. The Afrihost guy said that I must do this in Clientzone. I cancelled the line in Clientzone but did not realize that this only means that Afrihost only migrates the line back to Telkom, they do not actually cancel the line like it says in the Clientzone app.<br> <br> Been paying Telkom ever since. Only picked it up after a couple of payments to Telkom. <br> <br> <br> <br> <br>
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Afrihost.com's replyOfficial
07 Sept 2015, 16:26Hello ***,
During the cancellation steps for the ADSL line - in your ClientZone - there is an option to either cancel the ADSL line component entirely, or move the ADSL line management back to Telkom. The final decision is left up to the account holder.
Once the the cancellation process is completed in the ClientZone, you will receive an email with all of the particulars of the cancellation request, in which the details of the cancellation are provided.
Even if the ADSL line component is cancelled entirely the Basic Telkom Voiceline will remain active, and will need to be cancelled directly with Telkom.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
During the cancellation steps for the ADSL line - in your ClientZone - there is an option to either cancel the ADSL line component entirely, or move the ADSL line management back to Telkom. The final decision is left up to the account holder.
Once the the cancellation process is completed in the ClientZone, you will receive an email with all of the particulars of the cancellation request, in which the details of the cancellation are provided.
Even if the ADSL line component is cancelled entirely the Basic Telkom Voiceline will remain active, and will need to be cancelled directly with Telkom.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply07 Sept 2015, 16:26
Official
Hello ***,
During the cancellation steps for the ADSL line - in your ClientZone - there is an option to either cancel the ADSL line component entirely, or move the ADSL line management back to Telkom. The final decision is left up to the account holder.
Once the the cancellation process is completed in the ClientZone, you will receive an email with all of the particulars of the cancellation request, in which the details of the cancellation are provided.
Even if the ADSL line component is cancelled entirely the Basic Telkom Voiceline will remain active, and will need to be cancelled directly with Telkom.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
During the cancellation steps for the ADSL line - in your ClientZone - there is an option to either cancel the ADSL line component entirely, or move the ADSL line management back to Telkom. The final decision is left up to the account holder.
Once the the cancellation process is completed in the ClientZone, you will receive an email with all of the particulars of the cancellation request, in which the details of the cancellation are provided.
Even if the ADSL line component is cancelled entirely the Basic Telkom Voiceline will remain active, and will need to be cancelled directly with Telkom.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,