Clients clearly don’t matter

After logging my move to a new apartment more than a month before and my partner cancelling her current fiber more than enough time, it still takes me having to contact Afrihost on 3 separate occasions to just have my fiber line processed. After which, I’m stuck waiting the 48 hour time period to get everything synced and connected. In every instance with the chat team I have to ask for an action to be done. There is no proactive thinking or service app****, just reactive poor service.