Client support

My Fibre went down on wednesday evening. On thursday i messaged support through client zone and was told to reset my router and fibre box , i did and there was no change. I rep**** and stated the above. No reply. Friday ( today ) morning i messaged again asking if there is any change. I got a response saying i should Power off the router and fibre box for 5 minutes, which i did with no change. I rep**** once again and stated the above at 9 a.m . No response , i messaged again at 12 to see what i need to do , no response, and finally again at 3 pm. Still , no response. So i can only assume that afrihost charges you R1000 p/m excl. support.