GV
Geraldine V

1 reviews | Active since Nov 2017

24 Jun 2019, 02:07

client pays but no product + service

i cancelled my data packages on the same evening within minutes of each other. only one data package was cancelled, the other i was charged for. when i saw the debit order go through i cancelled it via my bank. afrihost cancelled my services = no data.... but they charged me. so i paid the debit order + R20. i emailed but no response. i still have no data but iv been charged for it. this is absolutely disgusting service and one of the main reasons i have cancelled my data packages with afrihell !! you take money from clients but then ignore them while they sit with no product and service. your specials might real in new clients but after sales service is what keeps a business going..... i guess you wont be lasting very much longer.

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Replies (3)
GV
Geraldine V's update24 Jun 2019, 03:52
Reviewer Update
i have taken a screenshot of my packages on clientzone but it shows i have no packages.
SO WHERE IS MY MONEY ????? GIVE IT BACK AND PAY FOR BANK CHARGES AND DATA THAT I BOUGHT SOMEWHERE ELSE SO THAT I CAN ACTUALLY SAY HOW DEVIOUS AND ********* YOU ARE !!!!
GV
Geraldine V's update24 Jun 2019, 08:07
Reviewer Update
so if clientzone shows i have no more packages and i received i confirmation that my packages are cancelled ...... WHY DID CLIENTZONE REFLECT "please settle your account"?
= Gian's system does not work and most of all the way he leaves his company to be managed in such ********* ways .... i will raise a glass when afrihost is gone. you deserve it.
GV
Geraldine V's update24 Jun 2019, 09:43
Reviewer Update
09:30 i get a call. the guy sounds like he's ha;f asleep and talking to his friends... not a client.
arrogant as well.... he just revved up a client who is already annoyed and put the phone down cos he doesnt like my tone? well.... . i wouldnt have this tone if Gian and staff actually gave a hoot about clients and the service (or lack thereof). you should train your staff to deal with upset clients if that is all you are creating.