Clarity in Chaos - Part 1/2

<p>Disclaimer:<br />This is a complaint against the company (Afrihost) and not against any of the agents.</p> <p> </p> <p>Objective:<br />Fibre line migration from SADV to Afrihost.</p> <p> </p> <p>Story:<br />After 10 emails and a combined 2 hours and 52 minutes on the phone my problem was still unresolved. I've received multiple different opinions regarding an estimate, what is outstanding, and who is responsible. The reason (in my opinion) for the countless negative comments against Afrihost is deeply rooted at a business level, and not incompetence on the ground. A process that should be simple turns into a catastrophe where the client is required to play mediator and facilitate communication between the different parties.</p> <p> </p> <p>Possible causes:<br />- Lack of training<br />- Interdepartmental miscommunication<br />- Lack of knowledge & follow up with 3rd party contractors & partners</p> <p> </p> <p>I'm not looking for a response to this complaint, nor do I expect one (based on quick a analysis of existing complaints). My hope is that someone in the right position stumbles upon this and takes action. Not for the many clients in distress (they will survive), but rather for the employees having to take the blows for an *********** company.</p> <p> </p> <p>After all is said and done, more is said than done.</p>