charged for items cancelled and confirmed by accounts its sorted out

<p>for 2 months now i have complained aout an item incorrectly ordered and charged for. </p> <p>accouns have confirmed that the item has been cancelled which does reflect in my clientzone and that the charges have been reversed. </p> <p>i am STILL been charged for the item incorrectly and now because that account has not been paid my hosting packages are suspended after receiving ******* sms and email warnings. </p> <p>this is not the first time, i hleft afriost before for the same reason years ago. </p> <p>it appears they still have not bothered to update their system nor their staff nor their attitude as when i called accounts this morning all i got was an attitude and hang up from sinalo and samantha, the manager of accounts. </p> <p> afrihost need to learn how to deal with annoyed clients and APOLOGISE for the siituation instead of giving attitude and hanging up !!!!!</p> <p>this clearly shows you dont give a damn about after sales serice when its YOUR fault, repeatedly. </p> <p>for a manager to hang up on a client? what the hell is wrong with you? do you not know how to do your job? </p> <p>afrihost messes up repeatedly resulting in downtime and are incapable of servicing.. so client gets cut off ryudely cos account has not been paid cos you have not updated your system = client pays and suffers for YOUR FAULTY SYSTEM and suffers loss of clients due to downtime and suspended service and yo guys have an attitude with the client?????</p> <p>you are insane if you think you can run a business like this !</p> <p>you are a bunch of ruthless ********* ******* to run your business as you do now!</p> <p>FALSE service and customer care..</p>