Charged For a Month with No Service

Good Day<br> <br> On 23rd September, my tenants lodged a complaint with Afrihost for zero internet connectivity. After numerous follow ups by them and myself, and the matter being escalated and escalated each time, nothing happened. <br> <br> Eventually, after almost an entire month of this ridiculousness, I informed Afrihost that I would like a full refund and am considering terminating all contracts with them. This prompted someone to eventually contact Telkom from within to attend to the matter.<br> <br> As of the end of October, the service was finally restored, and I was promised that their accounts department would be in contact with me to apply the credit, since I paid for a month yet received NO service and had to practically fight to have the matter attended to. I still have not heard a single peep from this so called accounts department.<br> <br> Today my debit order went off from Afrihost, charging for both accounts. Where is my credit? Where are the accounts department? Afrihost is happy to take my money, even in the event of not delivering at all, which is ****************. I want my credit please, and I want it now.<br> <br> Thank You