Changed from Uncapped ADSL to 1GB capped ADSL

I am extremely appalled by the incompetence of the staff at Afrihost. I have not been having ADSL internet access from the 24th of January. Initially, the problem was with the cable that was ****** - therefore, both my voice and ADSL lines went down. When Telkom replaced the cables and restored the telephone and ADSL line functionalities, I still could not access the Internet. I logged one call after the other to Afrihost to fix my ADSL connectivity but no one seems to have a clue what was wrong, including Charlotte. I only figured out today that even though my subscription is for Uncapped ADSL, Afrihost had changed it to 1GB capped ADSL. This explains why I get the message \You have used up all the data on your connectivity account! Please log into your Client Zone to top-up your account and enjoy the World Wide Web.\" On 09/02/2016, I print-screened the message and emailed it to [Email Removed] explaining that Telkom seems to have restored my ADSL line but I am getting this message when I try to go online. Only after 3 days on 12/02/2016 did I get a reply from Suzanna saying she will call Telkom asking for an explanation. Really! Up to now, she has not gotten back to me. "