CELL C TO MTN MIGRATION - PATHETIC SERVICE

MIGRATION FROM CELL C TO MTN HAS BEEN A NIGHTMARE - HAVE BEEN TRYING TO REACH AFRIHOST BUT TO NO AVAIL. MY MTN ROUTER HAS NOT WORKED SINCE I RECEIVED IT LAST MONTH. I AM UNABLE TO CONNECT WIFI ROUTER TO A PC - AND THEY KEEP SENDING ME STUPID STEPS THAT ARE NOT WORKING- WHY DO I HAVE TO CONFIGURE SETTINGS WHEN AFRIHOST IS SUPPOSED TO HAVE SORTED THIS BEFORE THEY DELIVERED THE ROUTER - WHY DO I HAVE TO CHANGE SETTINGS ON THE ROUTER - HAVE WHATSAPPED/ CALLED /LIVE CHAT ALWAYS OFFLINE/CALL BACK REQUESTS . HOW IS THIS GOING TO BE RESOLVED - MY CELL C DATA IS NEARLY FINISHED AND I AM PAYING FOR A ROUTER THAT IS NOT WORKING - THIS IS THE WORST SERVICE EVER - WOULD LIKE TO TAKE THIS FURTHER WITH SOMEONE HIGHER UP OR SOMEONE WHO IS ABLE TO FIX WHATEVER IS NOT WORKING .