AM
Anthony M

1 reviews | Active since Feb 2017

12 Dec 2018, 18:11

Cell C fixed wireless from Axxess and Afrihost is USELESS!!

Never been so dissappointed in internet connectivity than what I have been the last 5 months with both Afrihost and Axxess.

I struggled with their fixed wireless for 3 months before cancelling with Afrihost and then being hit with a R1000 cancellation fee (Afrihost to phone me and refund me) They suspended my services and I lost clients because of them suspending me over their F&%k up!!

Then I moved over to Axxess in hopes of having actual support agents at my disposal when I have issues. Pffft... That is not happening. Axxess has rude online agents (Dawn). Their support tickets are managed by robots that keep asking me to do their paperwork for them.

The last 3 weeks I have been lucky if I get 1mbps download speeds. I got 10mbps before without hassles. All my clients running on the Cell C fixed wireless service is complaining about this and they are scattered around JHB area.

WHY WON'T CELL C JUST ADMIT THERE IS A PROBLEM ON THEIR SIDE AND FIX IT?!?!?!

Axxess and Afrihost to call me regarding this as they are both USELESS!!

0
Replies (0)