Catastrafrihost

So I've been stuck without internet since Saturday night. As a freelance designer this is my life line, they don't seem to care though.<br> <br> In a nutshell I used their payment gateway to settle my account, even though the funds were deducted from my account I started receiving snooty emails and sms' telling me that the payment failed. I tried paying a second time thinking that there was a small outstanding amount and they ended up double charging me for the month. Turns out when you use their payment gateway you are allowed to enter in your card details, but they fail to warn you that if your payment details differ from what is saved in your account details page their system will break. In all my years using online payment gateways I have never run into anything as badly considered and designed as this. Their response to it after frantic emails and calls? Nothing, nada, zip. I get accused of being at fault...if not for non-payment, then for not (magically) understanding their idiosyncratic system.<br> <br> All I want is my money back so I can move to a new service provider but they are holding my second payment in a perpetual state of non-clearance and the first payments they can't find.