Can't seem to sort out issues.

I have been paying for a 10Mbps ADSL line that is syncing at 6Mbps for a couple of months now. Afrihost assured me that the line was syncing at 10Mbps which is simply not true. I have also asked for a refund, because my internet service was offline for almost a whole month. They keep bouncing me between accounts and technical.

I don't understand what happened to Afrihost's good support years ago. It is not even a fraction of what it once was.

Terribly disappointing.