Can't complain about service beacuse there is NO service

I subscribed to Afrihost Oct 2017. Was billed for ADSL and Fibre service, only requested Fibre. Not being refunded yet. Since Dec 1 2017 I have had NO internet service. Customer Care received several calls from me - no internet services yet. I wait 5-30min to speak to operator, expensive cellular call Afrihost APP insufficient. Also I can not use it because..... I NEED INTERNET to use it!!!! Want to cancel my service, they want R3000 cancellation fee.