Can't complain about customer service because it doesn't exist

Afrihost shows no interest in helping their clients. We have been loyal clients for almost two years, not once skipping a payment. This week however they have decided that their service to us will be non-existant. Our Data bundle ran out on Saturday and as we usually do we topped it up. After 2 hours the top up had still not gone through and kept showing as pending. It has now been almost 4 days without internet despite calling their centre 3 times - all they can say is "it's a telkom issue, sorry ma'am". As far as we are concerned their issues with Telkom aren't our problem because we contracted Afrihost, not Telkom. They have made seemingly no attempt to resolve the issue. We work from home and this has now cause 2 days of income loss on our end but yet we are still expected to make payment this week after receiving such disgusting service from them. This is appalling and we will be cancelling our contract this week.