Cannot remove sim from account

I'm extremely unhappy about this. I created a ticket on 26 May 2020 @ 20:20 That MTN recycled the sim card. After Numerous calls to Afrihost, the team cancelled the sim and it showed cancelled in June. In July the sim card was still on the profile. Then I logged another ticket. We are on the 25th of the month and still no resolution.

I received a sms last night at 20:47 That I can now add the new sim card according to the dev team. There are internal calls logged with the dev team an they say it is now sorted.

I tried it, it does not work. Now I get another update that I must wait until August for the cancellation to work and the sim be removed from the account. I was told the same thing in June to wait until July.

This is just not on. How long can it take to remove a sim card from the account. I keep on getting conflicting resolutions from Afrihost. Everytime a different promise and it is just not sorted.

This is on my person account. I'm starting to get worried, what will happen on my business account if I got the same issue as then I need to try to explain to my customers that I cannot give them service as Afrihost cannot sort out an issue in 2 months.