Cannot receive support after ordering ADSL line

I have been trying to call Afrihost's support centre since this past weekend and even when there is only 3 people in the queue I have been on hold for over 20 minutes. Last night I opted to send an email describing my problem. I received an automated response to say that it was high priority (Ticked ID LQQ-***1) but am yet to be contact by Afrihost to resolve my problem. I have however received an email today with my bill. I am now paying for an ADSL line and data that I am unable to utilise. I left Telkom and moved to Afrihost because of their poor customer service and now I can't even reach [URL Removed]