yG
yajna G
1 reviews | Active since Dec 2011
02 May 2015, 10:11
cannot pause service
I asked to pause my service as I can no longer afford it and ordered a mobile bundle instead<br> <br> I was told in an email I coul dpause this <br> <br> The site then told me I cannot due to billing run and no one got back to me when I emailed about what that meant?<br> <br> 2 amounts were deducted from my account this morning<br> <br> Very upset - why can I not cancel any time as stated?
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Afrihost.com's replyOfficial
04 May 2015, 10:09Hello anonymous101,
We apologise for any frustration caused.
Services have to be paused before our billing run starts. Our billing run starts on the 25th and on the 24th, if the 25th is on a Saturday, like in April. To avoid billing for May, the services would have had to be paused before the 25th.
You can cancel at anytime in ClientZone. When the cancellation will take effect will depend on whether the cancellation was done before the 25th or after. Our team did reply to you on the 21st with feedback on how to pause your services.
Regards
The Afrihost Team
We apologise for any frustration caused.
Services have to be paused before our billing run starts. Our billing run starts on the 25th and on the 24th, if the 25th is on a Saturday, like in April. To avoid billing for May, the services would have had to be paused before the 25th.
You can cancel at anytime in ClientZone. When the cancellation will take effect will depend on whether the cancellation was done before the 25th or after. Our team did reply to you on the 21st with feedback on how to pause your services.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply04 May 2015, 10:09
Official
Hello anonymous101,
We apologise for any frustration caused.
Services have to be paused before our billing run starts. Our billing run starts on the 25th and on the 24th, if the 25th is on a Saturday, like in April. To avoid billing for May, the services would have had to be paused before the 25th.
You can cancel at anytime in ClientZone. When the cancellation will take effect will depend on whether the cancellation was done before the 25th or after. Our team did reply to you on the 21st with feedback on how to pause your services.
Regards
The Afrihost Team
We apologise for any frustration caused.
Services have to be paused before our billing run starts. Our billing run starts on the 25th and on the 24th, if the 25th is on a Saturday, like in April. To avoid billing for May, the services would have had to be paused before the 25th.
You can cancel at anytime in ClientZone. When the cancellation will take effect will depend on whether the cancellation was done before the 25th or after. Our team did reply to you on the 21st with feedback on how to pause your services.
Regards
The Afrihost Team
Best regards,