Cannot log fault

Had openserve fibre through DSTV. Switched over to Afrihost (still with openserve) on 27 of December in anticipation of DSTV discontinuing their fibre on the 1 January. Provided all the information including the B-number for the line so the move could be made. Now on the 1 January, when DSTV cancelled their Fibre, openserve suspended my line! No one can help me. No one can tell me how this happened or how to fix it. Call openserve and they tell you to contact afrihost (if you even get through to openserve that is) Contact Afrihost and they cannot log a ticket... either openserve is still closed (aparently they opened today on the 3rd) or their portal for logging the ticket is down. And no they cannot call openserve... and no they cannot check up on this and get in touch with me once the portal is open and they can log the ticket... I have to keep following up. They also cannot call openserve (not sure why, because I can get through) and they cannot unsispend the line from their side or whatever.

On top of this, every single time I contact them to follow up, I need to explain the whole story agaon, amd entertain them again as they run through ALL the tests THAT DOES NOTHING because the openserve line is SUSPENDED but aparently they cannot take my word for it. It must be my router, switch it on and of. Okay then it must be my internet cable, please switch to another one, and then finally, oh wait, the line isn't working.

And then on top of that the one person said they would make a note on my profile... yeah, there is no note, because I need to re explain my story EVERY SINGLE TIME

So I am going 3 days without internet, hours worth of calls, airtime and having to use my mobile data.

And if I ask to cancel the contract they will probably have a problem with that too. Why are we paying if we do not get service????