Cannot connect to Afrihoast internet even after debit order went off. Paid for no internet.

I work untill 6pm, I have followed all the steps Afrihoast provided on the site to activate my fibre but I still do not have internet. I am not trained in IT but I cannot understand why they have to make connecting to the internet (which I already paid for) so difficult. I have no support from them after hours, the only time I have to sit at my house next to my router. I am very disappointed in the service and the fact that I follow their instructions and it still does not work and there is no one to assist. Not even on their whatsapp line that can easily provide help 24/7 to customers that does not have the luxury of free time during working hours.