Cancelled my ADSL instead of migrating it

I requested that they migrate my ADSL line and account from my old company's account (my brother and I ran a company together but we went our separate ways) to my account. They said they would have to do it after their billing run, but they didn't do it...so we requested that they do so again at the end of the next month when we realised it hadn't been done because my brother received the bill for my line and usage.<br> <br> Instead of migrating the ADSL line and account, they cancelled it. This means that I now have to reapply at Telkom to have my line converted to an ADSL line again which could take up to 2 weeks, meanwhile I've signed up with a new ISP out of frustration and have paid for the first month which I now will not be able to use until Telkom convert my line.<br> <br> The sheer incompetence of this astounds me!!!