Cancellation policy holding existing & new customers hostage.

Great while you are spending money on them, until you need to cancel or need a break.

I cancelled my service, we have been with them for years and years. I did not know off hand that the service needs to be cancelled with a notice period. They hide it deep in their policies.

I am moving to another property, meaning I will have no access to this line AND the new tenant cannot get their own Fibre because Afrihost is holding us hostage with a clause we didn't know about.

Not only this but when you cancel on their client zone, if you choose the option that says you are moving homes, you cannot cancel, it forces you to "move you fibre" to your new address, so I had to restart the process (because the "back button" also magically stopped working) and select a different reason.

With this in mind I contacted their customer service and got the response saying they could not help me, with 0% effort or consideration, they simply told me nope. I advised I would take it further and still they said nope.

Congratulations Afrihost, for alienating 2 potential customers and a client who was previously loyal for years!