JG
Johan G
1 reviews | Active since Aug 2015
28 Aug 2015, 09:07
Cancellation issues
I cancelled my service on the 17th of July already, and yet you guys still intend to bill me for a service I obviously didn't want.<br> <br> Now they tell me that I cancelled yesterday, after I sent them the proof of cancellation.<br> I also received terrible service on the product, which is why I cancelled it in the first place.<br> <br> Your reputation is dwindling fast.
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Afrihost.com's replyOfficial
28 Aug 2015, 10:14Hello gerickejohan9,
We are sorry that you are unhappy with the product you purchased.
Our records how that the product was signed up on the 16th of July, and no cancellation was received via ClientZone, which is the method of cancellation stipulated in our terms of service.
We further would like to note that the use of abusive language toward our staff will not be tolerated as this violates our terms (please see Section 6 of General Terms).
If you have further evidence that you had submitted a legitimate cancellation, please forward to ***. The official cancellation we have on record is for 27 August 2015, hence cancellation will take effect on 30 September 2015 and applicable billing will be due (as per terms and conditions).
Kind regards
The Afrihost Team
We are sorry that you are unhappy with the product you purchased.
Our records how that the product was signed up on the 16th of July, and no cancellation was received via ClientZone, which is the method of cancellation stipulated in our terms of service.
We further would like to note that the use of abusive language toward our staff will not be tolerated as this violates our terms (please see Section 6 of General Terms).
If you have further evidence that you had submitted a legitimate cancellation, please forward to ***. The official cancellation we have on record is for 27 August 2015, hence cancellation will take effect on 30 September 2015 and applicable billing will be due (as per terms and conditions).
Kind regards
The Afrihost Team
Best regards,
Afrihost.com's reply28 Aug 2015, 10:14
Official
Hello gerickejohan9,
We are sorry that you are unhappy with the product you purchased.
Our records how that the product was signed up on the 16th of July, and no cancellation was received via ClientZone, which is the method of cancellation stipulated in our terms of service.
We further would like to note that the use of abusive language toward our staff will not be tolerated as this violates our terms (please see Section 6 of General Terms).
If you have further evidence that you had submitted a legitimate cancellation, please forward to ***. The official cancellation we have on record is for 27 August 2015, hence cancellation will take effect on 30 September 2015 and applicable billing will be due (as per terms and conditions).
Kind regards
The Afrihost Team
We are sorry that you are unhappy with the product you purchased.
Our records how that the product was signed up on the 16th of July, and no cancellation was received via ClientZone, which is the method of cancellation stipulated in our terms of service.
We further would like to note that the use of abusive language toward our staff will not be tolerated as this violates our terms (please see Section 6 of General Terms).
If you have further evidence that you had submitted a legitimate cancellation, please forward to ***. The official cancellation we have on record is for 27 August 2015, hence cancellation will take effect on 30 September 2015 and applicable billing will be due (as per terms and conditions).
Kind regards
The Afrihost Team
Best regards,